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Network
Infrastructure |
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WING
Network Services Methodology includes
WING Eagle™ and WING
Hawk™ services as described
below.
WING
Eagle™
WING-Eagle™ is a Web-based
application that monitors the
availability of devices and applications.
It automatically notifies technical
support staff, via e-mail or pager,
in the event of failed Key Network
Element, such as a switch, server,
or router (along with other mission
critical devices and applications).
WING-Eagle™ also provides
detailed performance reporting
for capacity planning and predictive
analysis, including role-based
views for both business and technical
users alike.
Our user-based Managed service
package is designed specifically
for those organizations that want
to pay one monthly price for IT
service and support with no surprises.
Your IT infrastructure will be
monitored 24x7 from our Network
Optimization Center (NOC) to ensure
your critical business devices
and applications are operating
properly. In addition, all support
will be dispatched as required
including emergency support.
Our service offerings include
network support in addition to
monitoring. Our Premium Level
2 support is for those companies
that require supplemental support
of their IT infrastructure. Premium
Level 1 support is for companies
that prefer a proactive, incident-based
outsourcing arrangement. If WING
detects a network problem or failure,
under:
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Premium
Level 1 – One
of our Systems Analyst will
immediately attempt to determine
the source by securely logging
into your network to quickly
resolve the issue. If the
issue cannot be resolved
remotely, we will escalate
by contacting your vendor,
service provider or dispatch
one of our Systems Analysts
for immediate onsite problem
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Premium
Level 2 – We will
notify your IT manager to
resolve the problem and
be on standby, monitoring
the issue until resolution,
or act as a point of escalation
if required. We will securely
log into your network to
quickly resolve the issue.
If the issue cannot be resolved
remotely, we will dispatch
a Systems Analyst, as required |
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Our WING-Eagle™
program includes a wide range
of services, from remote network
monitoring, to supplemental support,
to full outsourcing plans. From
our NOC we offer you the peace
of mind that your network is being
proactively monitored and maintained
on a 24x7
basis. We define our working
relationship through a Service
Level Agreement (SLA) to ensure
we understand and exceed your
business expectations.
WING-Hawk™
Our Systems Analysts are also
available for clients under service
contract to perform onsite maintenance,
internetworking, network administration
and other professional consulting
services. The WING Team has been
involved in several Network Maintenance
and Support projects for government
agencies within State of Maryland
and in the corporate arena. The
WING Team has a good understanding
of state and government agencies;
experience acquired as a result
of the team’s implementation
involvement for the Department
of Health and Mental
Hygiene’s (DHMH) HIPAA network
infrastructure. The WING
Team in place for the DHMH’s
contract is unique in it composition
of Maryland, national, and industry
recognized Network Services Experts,
Analyst, System Integrators &
Developers, System Modelers and
Project Managers. The professional
and skilled resource composition
of this team provides WING
the leverage to offer full coverage
and guarantee realistic, effective,
and efficient solutions in a timely
manner. |
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